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Reed
is a Senior Consultant. Prior to joining, Reed was a strategic consultant
and director with Humana Inc., one of the nation's largest
consumer-centric health plans. With Humana, Reed led several large-scale
organizational efforts and filled various leadership roles in customer
service operations. Reed is certified as a CIAC Strategic Call Center
Leader and joined with his expertise in strategy and organizational design
brings the valuable experience needed for today's pre-dominantly
service-driven economy.
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